Careers
Letz Create the Future of Work
Episode Title The future of work is here now. Learn how to move forward. Episode subtitle Exploring what the future looks like for job seekers
October 15, 2020
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Articles
Business
What will hospitality look like in 2023?
Every crisis pushes people to want something different. In the 1920’s it was a movement towards freedom. The boisterous Charleston bore no resemblance to the
July 13, 2020
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Business
Strategos: lessons from the art of war
Being in enterprise today requires us to deal with so much more than a straightforward process of buying and selling. That has made strategic management
April 28, 2020
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Business
LEADERSHIP FOR DISTRIBUTED TEAMS
Leaders everywhere are grappling with their ability to be effective as more of their people wake up to a new 9 to 5. Despite the
April 20, 2020
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Society
MAKE OR BREAK: ACTIONS IN TIMES OF CRISIS
In a perfect world, crises would never occur. Potential disasters would be averted thanks to our advanced technologies, stable infrastructures and ready access to ample
March 22, 2020
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Careers
TO DEGREE OR NOT TO DEGREE? THAT IS THE QUESTION
What do you want this new year – new decade – to mean for you? Is now the time to show your boss that you
January 7, 2020
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Business
RETAIL: THE FORGOTTEN INNOVATORS
Published in Retail Wire, November 26, 2019 Few industry sectors have changed as much in the space of five decades as retail. The people who
December 10, 2019
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Business
WITHOUT HI TECH AND HIGH ENGAGEMENT, HOSPITALITY OPERATORS MAY NOT SURVIVE BEYOND 2020
In 1986 (June 30 to be exact), I worked a busy lunch shift that looked like any other lunch time in a Melbourne CBD restaurant.
December 1, 2019
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Business
TRANSFORMATION BLUES
The verdict is in: digital transformations aren’t going away. Digital technology’s ever-widening and deepening impact on the way we live is flowing on to the
September 11, 2019
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Business
STOP CALLING CUSTOMER SERVICE A SKILL
Is there anything on a CV that could be less descriptive – or inspiring – than the all-encompassing ‘skill’, ‘customer service’? Is the person who
August 24, 2019
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Society
EVERYTHING THAT IS WRONG WITH JOBS
Punished by the lucrative welfare-to-work industry: ‘I was contemplating suicide‘, a story published this week in The Guardian Australia, tells us “[t]he outlook for the
July 18, 2019
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Business
WHEN CUSTOMER SERVICE IS SO FORGETTABLE, IT’S MEMORABLE
Tourism Accommodation Australia‘s analysis of hotel construction activity indicates that Australia will be home to 272 new hotels offering as many as 45,000 additional rooms
June 17, 2019
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Careers
WHY WE NEED POETRY IN THE WORKPLACE
Why are some physicians including poetry as part of their treatment of patients? Because they know people need to participate in their own healing. Intimidating
May 30, 2019
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Careers
HOW TO LOVE WHAT YOU DO
If you are interested in this topic, chances are you are a person commonly identified as a ‘Millennial’, born from the 1980s onward. Thisis relevant
May 16, 2019
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Business
HEADS OR TAILS? HOW LUCKY ARE YOU IN BUSINESS?
In a television episode, The Secret of Luck, from a series called The Experiments, illusionist Derren Brown tested the idea of luck. Tracking the different
November 11, 2018
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Careers
BORING OR BLAND WON’T GET YOU THE JOB
My résumé: retail store manager, restaurant manager, job skills trainer, human resources manager, recruitment services general manager, business consultant. In these positions spanning over twenty
February 26, 2018
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Business
LESSONS FROM STARTUPS
Recently we have been working with businesses in start-up mode. These are not necessarily new businesses – some are still in their infancy, but others
January 11, 2018
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Business
IN THEORY, THE DIGITAL ECONOMY IS A LOSING GAME
Two criminals are arrested on a minor charge, detained and separated. The police suspect they are involved in a more serious crime than the one
July 15, 2017
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Business
TIMES MAY HAVE CHANGED BUT THE BASIC RULE OF BUSINESS HAS NOT
The fundamental goal of any business is to fill a market need in a way that meets its perception of value. I know, I know,
June 3, 2017
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Business
INNOVATION: WHAT THE FUSS IS ALL ABOUT
I use the word “innovation” a lot when talking about business. In fact, I think it is very hard to talk about business success and
February 27, 2017
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