Meta Management's goal is to create a positive experience for all our customers and users of our products and services.
We are committed to providing the best customer service possible and will endeavour to:
Keep our website, the links and information we provide as up-to-date as possible;
Respond to requests promptly;
Listen to your ideas and suggestions take all feedback seriously;
Take prompt action against users who, despite reasonable warning, continue to interfere with others' enjoyment using the website;
Act with honesty and integrity at all times.
Third Party Suppliers, Content Providers and Websites
As part of our service to customers we will make suggestions from time-to-time about products, services, websites and content provided by others, or allow them to promote their products, services and websites on our site, that we believe may be of interest to our customers.
Any suggestions we make are not to be read as advice or guarantees. We cannot be responsible for changes and difficulties in supply or delivery experienced by the supplier of the goods or services of your choice. If you advise us of any problems you experience we will do our best to help you resolve the issue. If you have a complaint please refer to our complaints procedure for more information.
The use of information, products and services from or through this site should be based on your own knowledge and judgement and you agree that our company is not liable for any success or failure directly or indirectly related to such use of our information, products and services.
Please read any conditions of purchase and warranty statements provided by the suppliers from whom you purchase. Our Company does not warrant or make any representation regarding use, or the result of use, of the Content in terms of accuracy, reliability, or otherwise. We disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. You, and not our Company, assume the entire cost of all necessary servicing, repair or correction. The Content is provided "as is" and without warranties of any kind, either expressed or implied.
If you wish to submit a complaint regarding any aspect related to this site or our service, you may contact us in writing stating clearly:
The nature of the matter;Kâ€¢ The relevant date(s) and what occurred on that/those date(s);
The name/details used in relation to the relevant matter;
A suggestion for the outcome you would like as a result of raising the matter;
A preferred and an alternative method of contact.
We are unable to respond to complaints that do not provide this information. In response we will:
Acknowledge your complaint has been received;
Advise what we can or cannot do in relation to your suggested outcome;
Let you know what other/alternative action(s), if any, we may be able to take on your behalf;
Give you a date to complete any such action(s) or for follow up.
If you are not satisfied with this response you should advise us, and include details of your initial complaint. We will assign a different person to assist you and/or recommend a different course of action. Please note that we can only act on matters within our control, so if your complaint relates to another party we will be limited in our ability to assist except to pass on your complaint if the other party(ies) is (are) known to us.