What is a digital transformation?

In the simplest terms, a digital transformation is a change process that positions an organisation to maximise opportunities (or react to the conditions) in a digital world.

A digital transformation is essentially a people-driven change utilising technology to enable people’s capabilities to create value for customers. The deeper the understanding of customers, and the more people are skilled to meet their needs, the more able the organisation is to deploy and leverage the power of technology to achieve the organisation’s purpose and goals.

Organisations that develop their culture, capabilities and capacity around customer, skills and technology are those that find change really pays.

Digital transformations are a dual environment approach. Both organisation and technology are developed in tandem, brought together under the priorities of the enterprise.