Recognising change needed to be brought throughout the business and not just to management, we employed the assistance of Meta Management. Meta facilitated group sessions with our people who developed and found a way to consistently articulate our values. Now some 9 months later, we are already seeing a marked difference in the way our people go about their day to day business with a clearer focus on the company’s goals and how they contribute and are such a part of them. Our service standards and business opportunities have increased as a direct result.